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Order Tracking & History
Provide visibility into all orders for all customers across all channels from a centralized location. As order transactions flow through nChannel, any user from across your organization can access this data to provide outstanding service to your customers.
- Ensure timely and accurate follow up to customer inquiries
- Track orders as they are being processed
- Respond to alerts due to shipping delays
- Annotate orders and append comments to any order at any time
Customer Interactions
Centralize customer data from all of your sales channels into a single location. This empowers your team to resolve customer issues faster and improve overall customer satisfaction. Eliminate the disjointed service that results from isolated information.
- Access to each customer’s complete sales history from all channels
- Insight into customer shopping habits, preferences, feedback and inquiries
- Centralized order management capabilities
Returns & Shipping
Enable store personnel to review customer purchases made either online or from other retail outlets. Empower your team to quickly process returns and exchanges to improve customer satisfaction and encourage future purchases.
- Allow returns and exchanges across channel lines (e.g. buy online, return in store)
- Provide instant access to the information required to facilitate returns
- Integrate return transactions with your financial system
- Utilize advanced shipping tactics (e.g. ship from store, same-day delivery)
Service Level Monitoring
Set service level expectations by channel or customer type to ensure the best possible shopping experience for every customer. Keep track of on-time order fulfillment by customer, customer type or fulfillment location. Anticipate problems, like stock outs or late deliveries, so you can proactively inform your customers.
- Build workflows to monitor service based on your rules
- Avoid one-star reviews by getting ahead of potentially negative customer experiences
Are you ready to transform your business?
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An Introduction to nChannel
Did You Know?
We provide 24/7 U.S. support to all our customers.
Customer Experience Management
Delight Your Customers
Create customer experiences that will turn one-time customers into lifetime fans.
Consistent Brand
Experience
Create a consistent brand experience across all your channels, whether online or offline.
Better Returns
Implement advanced return processes, like "buy online, return in store".
Fulfill Orders
Keep customers informed about orders, clearly and accurately. Get orders into their hands quickly.
A lot goes on behind the scenes of an exceptional customer experience. The right data needs to be in the right place. Systems need to be integrated in a specific way. Employees must be empowered to see the customer's entire situation. Companies spend hundreds of thousands of dollars building the infrastructure to support great retail customer experiences. nChannel has made that infrastructure more accessible.
The nChannel Customer Experience Management (CXM) App gives your team the tools to create the best possible retail experience for your customers. It ensures the right information is always in the right hands. Delight your customers to make sure they return, again and again.
