Sorted by Tag: Customer Experience Management
Retail Trends to Expect in 2017
2016 is coming to a close. For many retailers, it’s now peak season for your business. While you may not be ready to think about it yet, 2017 is already right around the corner.
With a new year comes new trends in the retail industry.
The industry moves fast. You have to too in order to stay ahead. It’s easy to get left behind by your competition. Keeping that in mind, this article explores retail trends you can expect to see more of in 2017. (more…)
Why All Merchants Need Real Time Inventory Availability (And How You Can Get It)
There’s nothing much worse than seeing an “out of stock” sign for a product you want. Frustrated customers either buy from a competitor or don’t buy at all. As the merchant, you lose the sale.
75% of all adults have suffered from an unavailable product in-store in the last 12 months. 63% of those adults experienced it online, according to Retail Customer Experience.
Poor inventory control is a serious problem for merchants. It leads to poor customer satisfaction and lost sales. One fix for these problems is updating inventory availability in real time. This article defines real time inventory, explains why you need it, and how you can get it. (more…)
A Guide to Payment Solutions for eCommerce Sellers
Online U.S. shoppers are predicted to reach 224 million in 2019, according to Statista. Retailers are responding by focusing on their eCommerce strategy.
An integral part of that strategy is choosing and installing a payment solution for your webstore. Without a payment solution, you can’t accept payment on your webstore.
This article will serve as your guide to better understanding what payment solutions are and how to choose the best one for your eCommerce site. (more…)
For Retailers: What is Customer Loyalty and How to Increase Loyalty
Do you want to grow your business into a thriving one? Then you need to understand what customer loyalty is and how to increase it.
Creating loyal customers should be the focus of every business’s strategy. Loyal customers increase profitability through their repeat purchases, but, loyal customers don’t come easy.
First, you need to understand what customer loyalty is exactly, and then how to increase it. This article will first define loyalty and then explain how to increase it. (more…)
What We’re Reading: Prepping for the 2016 Holiday Season
It’s officially fall. Retailers are laying out thought-out plans for the fast approaching holiday season. This week we’re reading news all about what retailers should expect and plan for this holiday season. (more…)