What We’re Reading: What Retailers Should be Thinking

With a new year, comes fresh content. This week we’re reading about different ways that retailers should be thinking to evolve their business. Articles include why retailers shouldn’t forget about the post-purchase experience, should retailers still be nervous about the cloud, and why retailers should start thinking like startups.  (more…)

What We’re Reading: Digital Brands, Customer Loyalty, Tech Decisions

This week we’re reading a little bit of everything. We’re learning about whether internet retailers need physical stores, how to exceed customer loyalty, and how SMBs make tech decisions. Check out the following articles. (more…)

ERP Evaluation: Choosing an ERP for Your Multichannel Retail Business

Your business is growing. You realize you need a robust backend system like an ERP to manage your processes.

There’s many different types of ERP systems available. How do you evaluate different ERP systems for the one that’s best for your multichannel retail business?

This article will help you choose an ERP that supports specific multichannel retail requirements that meets your customers’ demands. (more…)

What We’re Reading: Beyond Omnichannel

For the past few years, all merchants have been able to talk about his omnichannel. Many realized the need to create consistency across all of their consumer touch points. While many have invested in omnichannel practices, it’s already time to start thinking about the bigger picture. This week we’re reading articles about how merchants need to now start thinking beyond omnichannel.  (more…)

What is Unified Commerce?

89% of businesses soon expect to compete mainly on customer experience, as reported by Gartner. Customer experience is becoming a key brand differentiator, over price and product. However, as retailers add more selling channels, their customer experience becomes more difficult to manage for every customer touchpoint.

Many merchants realize the need for a seamless customer experience across channels. However, many admit that they currently aren’t doing it well. They don’t have the technologocail capabilities necessary to make it happen.

With fear of customer churn due to bad experiences looming, retailers are looking to unified commerce. In this article, we’ll explain what unified commerce is and its advantages to merchants. (more…)