How NetSuite and eCommerce Integration Improves Your Customer Experience

As eCommerce sales continue to grow, merchants are investing more in their online presence. They’re upgrading their technology and expanding to even more sales channels. They’re chasing their customers and trying to meet their demands.

However, a multichannel strategy puts a lot of pressure on your operations. Increasing online orders means keep tracking of inventory levels, processing more orders, and ensuring that shipping/tracking information is accurate between your ERP NetSuite and eCommerce platform.

When your processes are too slow, the customer experience suffers.

Merchants can improve their customer experience by upgrading their eCommerce platforms and integrating their backend ERP NetSuite. We’ll help you better understand the benefits of integration and the best way to do it. (more…)

Is Your Business Ready for eCommerce Integration?

A recent eMarketer report forecasts global retail eCommerce sales to reach $4 trillion by 2020, making up 14.6% of total retail spending that year. That’s a staggering number. As consumers continue to shop online more frequently, retailers are looking to cash in on eCommerce sales.

However, as your eCommerce sales grow, it becomes harder to manage the volume. Growing merchants probably use other systems along with their eCommerce platform to manage their processes.

Are your current systems integrated? If they’re not, check out why your business may be ready for integration and how to do it. (more…)

What We’re Reading: Shipping, Holidays, & Digital Experience

This week we’re reading a variety of different topics. See articles about growing shipping volumes, how to have your best holiday season yet, and how to improve your digital customer experience. Read more about the topics below. (more…)

eCommerce Strategy: 7 Common Mistakes that Turn Customers Off Immediatelyely

At the beginning of the year, NRF reported that they expected online retail would grow 8-12% this year, up to 3 times higher than the growth rate of the wider industry. This suggests that eCommerce sales should fall between $427 billion and $443 billion.

With such promising numbers, merchants are putting more emphasis on their online sales channels. It doesn’t matter if you’re an established online seller or new to it, your eCommerce strategy has to be on point to attract new customers. A poor experience can quickly turn away potential customers.

We put together a quick list of 7 eCommerce mistakes that can turn your customers off immediately and prove costly to your business. (more…)

What We’re Reading: Amazon Fulfillment, Checkout Improvements, and Buying Behaviors

This week we’re reading about a few different topics. Check out articles about the best fulfillment options for Amazon sellers, how to improve your checkout process before the holidays, and how different generations shop. (more…)