Sorted by Tag: Customer Experience Management
What We’re Reading: Customer Experience, Big Data for Marketers, Differentiating Your Product Pages
Here’s all the great stuff we’re reading this week!
What We’re Reading: Brick & Mortar Stores, Digital Shoppers’ Shoes, Amazon Dash Button
This week, there’s no running theme for the articles I chose to share. Each of them are just good content discussing important information that you should know about as a retailer, eCommerce manager, or entrepreneur. It’s finally warming up, so read this post then go outside!
How to Choose a Magento Inventory Management Extension
Is your Magento inventory a mess? Most people know they have a problem, but don’t quite know the solution yet. This is why Magento inventory management extensions are so popular.
They seem to provide a simple solution to a complicated problem. But, what differentiates the good extensions from the cheaply built plugins? This guide will take your through four of the most important factors to look into when choosing your inventory management software.
INFOGRAPHIC: Why Retailers Should Set Customer Service Goals
Did you know that it takes 12 positive customer experiences to make up for 1 negative experience? Or that 89% of customers have stopped doing business with a company after a poor experience?
Customer experience is critical to your retail brand’s long-term profitability. You can’t afford to upset and lose customers for fixable reasons. Customer service is a critical part of your customer’s experience, but it’s not always taken seriously.
In this post (featuring an excellent infographic via Salesforce), we’ll discuss the importance of setting customer service goals to improve your customer experience and build a profitable company.
Shopify Abandoned Cart Recovery: How Personalization Can Help Lower Your Cart Abandonment Rate
Shopping cart abandonment accounts for $18 billion in lost revenue each year. And, your Shopify webstore is contributing to that loss!
You lose potential revenue every time a customer decides not to finalize their purchase. On average that happens 68% of the time, according to Baymard Institute.
In this post, we’ll discuss why email personalization is the most effective way to re-capture sales after cart abandonment. We’ll also discuss two of the best Shopify abandoned cart recovery apps for implementing personalized emails to reduce shopping cart abandonment.
