Sorted by Tag: Customer Experience Management
Merchandising Tips for the Modern Retail Brand
If you’re responsible for merchandising, your job is really complicated these days. You’re facing a retail environment unlike any we’ve ever seen. It’s exciting, but it can also be overwhelming.
Retail brands are expected to sell through multiple channels. They are expected to provide a consistent experience across them. But, this puts a heavy burden on the merchandisers who are responsible for architecting that experience.
This article will summarize today’s merchandising challenges and provide tips for overcoming them.
Recommended Practices for Handling eCommerce Returns
Today’s consumer is connected, informed, and has more options for shopping than they can evaluate. The power is in their hands, and (among other demands) they expect to be allowed to return products that they find unsatisfactory.
Managing product returns is complex enough in a traditional brick & mortar retail store. Handling returns for eCommerce purchases can be even more daunting.
We’ve compiled some recommended practices for handling eCommerce returns to help you develop a returns management strategy that works for your business and your customers.
How Merchants Can Prepare for the 2015 Back-to-School Shopping Season
Back-to-school (BTS) and back-to-college (BTC) shopping is the second biggest retail event for merchants, behind winter holidays. Back-to-school shopping is no longer the one-day spree of stocking up.
Today’s consumers are specific about what they want, and they will take the time to find it.
Retailers have an opportunity to capitalize on this attitude shift. If you don’t capitalize on that opportunity–to get the most out of the back-to-school market–you’re missing out.
It’s not even summer yet, but merchants should begin their preparation for 2015 back to school shopping now. The school shopping season can start as early as June, and it peaks in August. Prepare early to give yourself a better chance to compete successfully.
We’ve created below a list of things that you should be thinking about this next month or two. They’ll help you prepare for the 2015 back-to-school shopping season. (more…)
Top Bigcommerce Shipping Apps
As a Bigcommerce merchant, your top priority is your customer. You put a lot effort into creating an unforgettable customer experience both on your site and marketplaces. Your customer experience expands over the entire buying cycle – starting with visitors finding your site and ending when your products are in customers’ hands.
A very difficult part of this process is shipping. When your shipping goes wrong, it can result in lost sales. You’re probably all too familiar with dealing with lost packages, shipping items later than promised, and managing returns. It’s what keeps you up a night.
Lucky for you, Bigcommerce’s App Store is full of apps that provide you with a shipping solution. This blog post will highlight the top Bigcommerce shipping apps that will improve your shipping process and, ultimately, your customer experience.
The Best Magento Shipping Extensions of 2015
B2C (business-to-consumer) eCommerce sales are expected to reach $2.356 trillion in 2018. Lets put that into perspective. If you spent just $1 trillion dollars (less than half the predicted sales), and went back in time 1 second for every dollar spent, you would end up in 30,000 BC.
And while buy online, pickup in store is increasing in popularity, the tremendous rise in eCommerce sales can only mean one thing: an equally tremendous rise in shipping.
Not every retailer will be selling millions of dollars in products, but every retailer needs to be prepared for an increase in their shipping demand.
These are our top Magento shipping extensions to consider for your Magento webstore. (more…)
