nChannel Portal Now Features Field Orders
nChannel now offers subscribers the ability to take orders in the field and have orders routed to Microsoft Dynamics RMS (or another system that acts as the item master). For those customers that would like to be able take orders at a trade show or at a customer site, this feature provides a simple way to do so using just an Internet connection and a tablet, smartphone or laptop! Field orders are a standard feature in our platform and included with every subscription.
Heres what you can do with this new feature:
– Look up or create a new customer
– Easy search and select features to add items
– Apply and change sales tax for each order
– Add notes specific to the order (Deliver between 1-3PM or Hold for pickup)
– Add attributes – great for custom items that require monograms, logos, etc.
– Add shipping costs
– Select payment methods – including credit cards
Once the order is submitted nChannel will send it to the system and inventory location you wish to use to fulfill the order such as a specific store or warehouse. Today nChannel can send field orders to Microsoft Dynamics RMS or your AspDotNetStorefront or Magento Website if thats where you master your items. Coming June 1st, youll be able to send field orders to Microsoft Dynamics GP and QuickBooks. Well be previewing these connectors and some more new features (like price lists!!) in the coming weeks so stay tuned for details.
nChannel Welcomes Nine New Reselling POS Partners
Comprehensive Reseller Program Offers Cloud-Based Multi-Channel Management Solution for Microsoft Dynamics RMS VARs
COLUMBUS, OHIO – April 10, 2012 – nChannel, a new, cloud-based management platform for retailers and distributors welcomes nine leading Microsoft Dynamics RMS partners to its reseller program. POSitive Technology of Maryland, Revolution POS of Pennsylvania, Retail Technology Experts of Florida, Falcons Nest Business Solutions of Georgia, IUG Business Solutions of New York, Point of Sale Advantage of Georgia, JourneyTeam RDA of Pennsylvania, Texo of Montreal, and Retail Point of South Africa, have joined the nChannel Value Added Reseller Program.
The nChannel Partner Program provides new opportunities for Resellers to deliver cloud-based connectivity solutions by easily connecting the Microsoft Dynamics RMS Point-of-Sale solution to a variety of Accounting and eCommerce solutions to the platform. Once connected, users can begin to manage and share sales, customer, item and inventory information across their existing systems. The nChannel platform will provide a cost effective and easy integration solution for customers along with improvements in efficiency and automation.
nChannel reselling partners combine their retail expertise with services to quickly and cost effectively deploy comprehensive, connected solutions to meet customers needs while building a high-margin revenue stream.
Our primary goal is to assist retailers with solutions that can help them grow and expand, said Mike Nicholson, COO, POSitive Technology. nChannel is one of the most exciting multi-channel offerings weve seen in years a simple, easy-to-use, easy-to-sell-and-support, holistic subscription service with a great team behind it. nChannel when combined with OpSuite gives our retailers a complete cloud based management framework that can incorporate all sales channels. We have numerous OpSuite / nChannel projects underway and we look forward to being part of nChannels future success and helping our customers take advantage of the benefits that cloud computing offers.
eCommerce: How to Get More Product Reviews
I commented this morning on a discussion group I follow for eCommerce merchants. One of our members was asking how to get more product reviews (and if there is a solution for pulling product reviews across multiple sites).
Thought I’d share a strategy that seems to work well for one of my favorite online stores:
By continuing to have a dialogue with your customer after the sale, you can incent them to review their purchases (and buy more stuff). Your timing has to be spot on however. Here’s a strategy one of favorite online store uses (and it’s suckered me in).
The best time to solicit a product review is within 24 hours of your customer receiving the product. Your buyer is either ecstatic or disappointed – emotion spurs a better chance of soliciting action. This merchant sends me a personalized email the evening I receive the product (never fails!) asking me if everything was ok? Was it delivered on time, did it meet my expectations…To respond, they give me a link that enables me to comment on the product.
They also send me a small discount coupon as a thank you for commenting (which of course spurs me on to buy again). I don’t know of a way to drag comments across sites – but if the strategy works, you wouldn’t need to find a solution to do this.
Some might say the process is too labor intensive, but if you build templates and get the timing right, you could partially automate. If you’re sending out newsletters or promotions, don’t forget to address your buyers again, asking for their feedback (and incent them with a discount)
Introducing nChannel – The Video
Here is the video that premiered at Retail Realm January 2012
[vimeo width=”620″ height=”480″ link=”http://vimeo.com/35962048″]
Retail Realm 2013 Should You Go?
If you skipped it this year dont miss Retail Realm 2013 (we’re already registered). Our experience was great. Wanted to share some pics from Retail Realm 2012 in Las Vegas last week. We had standing room only in our first session to introduce nChannel to the RMS community. The Retail Realm conference reminded us of the old Great Plains and Solomon days when the partner community knew everyone, and conferences like Stampede were intimate, not mammoth. This RMS community is very supportive of each other and were looking forward to this conference growing and evolving. We need to get more customers there however next year. Its an excellent opportunity for customers to learn about new solutions, but also to learn from the expertise that is available in this community.
